Hosted Customer Support

This page contains documents and installation files relevant only to customers currently taking advantage of our Hosted Server or Cloud Services solutions.

Thornberry Hosted Services Manual
This manual provides instructions and clarifications for hosted customers regarding: MyApps connectivity, document management and upload procedures, printing, and disaster recovery.

Thornberry Multi Factor Authentication (MFA) Configuration Reference
This document provides specific steps to configure MFA required for hosted server access via MyApps.

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Hosted Customer User Experience Walkthrough - 2019 Upgrade
‍Hosted Customer MyApps Upgrade Reference
‍These resources provide customers guidance about changes with the 2019 hosted server upgrade.

Hosted Migration - Customer Information
‍This document can be used to record specific customer-related information critical to a migration process from an on-premise server to our hosted environment.

‍‍An Introduction to FileCloud
This video provides hosted customers with an overview of the capabilities provided by FileCloud, the file transfer solution offered as an alternative to in-session MyApps file transfers.

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